Refund and Returns Policy – KaabaScents.com

Last Updated: January 2025

Thank you for shopping at KaabaScents.com, your trusted destination for premium Kaaba Scents, high-quality Kaaba perfumes, and long-lasting Kaaba attars. We value your satisfaction and strive to deliver exceptional products and service. This Refund and Returns Policy explains the conditions under which customers can request refunds, returns, or exchanges.

By purchasing from our store, you agree to the terms outlined in this policy.

1. General Policy Overview

Our goal at Kaaba Scents is to ensure that every customer receives authentic, fresh, and carefully packaged fragrances. Due to the nature of perfumes and attars—which are sensitive body-application products—we must follow strict hygiene and safety guidelines.

Because of this, opened, used, or unsealed perfume/attar bottles cannot be returned or refunded under any circumstances.

However, if you receive a damaged item, an incorrect product, or face an issue caused by our error, we will gladly assist you with a replacement or refund according to the terms below.

2. Eligibility for Returns

To be eligible for a return under our refund and returns policy, your item must meet the following conditions:

✔ Unopened & Unused Products

• The product must be in its original packaging, sealed, and unused.

• All labels, outer boxes, and accessories must be intact.

✔ Return Request Timeline

• You must submit your return request within 7 days of receiving your order.

• Requests made after 7 days may not be accepted.

✔ Proof of Purchase

You will need:

• Order number

• Full name

• Contact details

• Photo or video proof (if applicable)

3. Non-Returnable Items

For hygiene, safety, and quality assurance, the following items cannot be returned:

• Opened or used Kaaba perfumes

• Unsealed Kaaba attars

• Roll-on perfumes that have been tested or applied

• Items purchased during clearance or promotional sales

• Gift cards, samples, or free products

We strictly enforce these conditions to maintain product purity and fairness for all buyers.

4. Damaged or Incorrect Products

If you receive:

• The wrong fragrance

• A damaged bottle

• A leaking item

• A missing product

Please contact our support team within 48 hours of delivery.

To process your claim, we require:

• Clear photos of the damaged or incorrect item

• Photos of the parcel, packaging, and shipping label

• Unboxing video (recommended but not mandatory)

Once verified, Kaaba Scents will offer:

• A replacement product

• Store credit

• A full refund (where applicable)

Damage claims submitted after 48 hours may not qualify.

5. Refunds

Refunds are processed only under specific circumstances outlined in this refund and returns policy.

Refunds may be approved for:

• Orders canceled before shipping

• Orders lost during transit (verified by courier)

• Damaged or defective products

• Wrong item delivered

Refunds will NOT be approved for:

• Preference-based reasons (“I don’t like the smell”)

• Allergic reactions (we recommend patch-testing before full use)

• Opened or tested Kaaba perfumes or Kaaba attars

• Mistakes made by customers when entering the shipping address

Refund Method:

If approved, refunds are processed through:

• Original payment method

• Bank transfer

• Store credit (based on customer preference)

Please allow 7–10 business days for refund processing after approval.

6. Exchanges

We offer exchanges only under the following conditions:

• The product is unused and sealed

• The exchange request is submitted within 7 days

• The customer pays return shipping costs unless the mistake was ours

Exchanges for fragrance preference or personal liking are not allowed, as scents vary based on skin chemistry.

7. Shipping Costs for Returns

Unless the return is due to our error, the customer is responsible for:

• Return shipping fees

• Courier charges

• Any customs or duties (for international returns)

Shipping fees are non-refundable, even in cases where free shipping was offered during purchase.

If Kaaba Scents is responsible for the issue, we will cover the return shipping or offer an alternative solution.

8. Order Cancellation

You may cancel an order if:

• The cancellation request is made within 6 hours of placing the order.

• The order has not yet been shipped.

Once the order is dispatched, cancellation is no longer possible.

If the customer refuses delivery, return charges will apply.

9. International Orders

For international customers:

• Customs delays, import duties, or taxes are customer responsibilities.

• We cannot accept returns due to customs rejection or refusal to pay taxes.

However, if the shipment arrives damaged or incorrect, our standard policy applies.

10. How to Request a Return or Refund

To initiate a return, replacement, or refund, please contact us through:

📩 Email: support@kaabascents.com
🌐 Website: KaabaScents.com (Contact Form)

Please include:

• Order number

• Photos or videos (if applicable)

• Detailed explanation of the issue

Our support team typically responds within 24–48 hours.

11. Acceptance of This Policy

By purchasing from KaabaScents.com, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy. It is the customer’s responsibility to review this policy before placing an order.

Kaaba Scents reserves the right to update or modify the policy at any time without prior notice.